Privacy Policy

1) Information We Collect

We collect information that you voluntarily provide when you contact us, request a quote, schedule service, or make a purchase, including:

• Contact details (name, phone number, email, service address, billing address).

• Order details (items to deliver/assemble/move, access notes, stairs/floor, preferred dates, photos you upload).

• Payment-related data processed by our payment providers (we do not store full card numbers on our servers).

• Communication data (texts, emails, call logs for scheduling and customer support).

• Website usage data (device type, IP address, cookie/session info) to improve site performance and security.

2) How We Use Your Information

We use your information to:

• Provide quotes, schedule services, deliver/assemble items, and communicate about your order.

• Process payments, send receipts, and manage haul-away requests.

• Improve our services and website, prevent fraud, and comply with legal obligations.

• Send operational messages (appointment confirmations/updates). With your consent, we may send occasional promotions—you can opt out at any time.

3) Sharing Your Information

We share information only as needed to run the business:

• Service providers (e.g., dispatching, messaging/SMS, payment processing, routing, analytics).

• Vendors/subcontractors who perform deliveries or installations on our behalf (bound by confidentiality/limited-use obligations).

• Legal/Compliance if required by law, court order, or to protect rights, property, and safety.

We do not sell your personal information.

4) Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences, secure your session, and analyze traffic. You can control cookies in your browser settings; some features may not work without them.

5) Data Retention

We keep records for as long as needed to provide services, resolve disputes, meet tax/accounting requirements, and maintain business records. When no longer needed, data is deleted or anonymized.

6) Security

We implement reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7) Your Choices

• Access/Update: Contact us to review or correct your information.

• Marketing opt-out: Follow unsubscribe instructions or text STOP to opt out of promotional SMS. Operational/service messages may still be sent.

• Do Not Track/Global Privacy Controls: We honor applicable browser or platform preferences where required by law.

8) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9) International Users

Our services are intended for the U.S. If you access the site from outside the U.S., you understand your data may be processed in the U.S.

10) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest version. Material changes will be posted on our website or sent via email/SMS when appropriate.

11) Contact Us

Questions or requests about privacy can be sent to the contact listed above.

Terms of Use

1) Acceptance of Terms

By accessing our website or booking services with All The Right Moves, you agree to these Terms of Use and any policies referenced here (including the Privacy Policy). If you do not agree, please do not use the website or services.

2) Services We Provide

We provide pick‑up, delivery, in-home placement, assembly, installation of select items (e.g., laundry with standard hookups), and haul‑away of eligible items. Service area is Eastern North Carolina. Quotes over 30 miles from our store or outside our service area require a custom quote.

3) Quotes, Pricing & Fees

• Website estimates are for convenience and are not binding; final pricing may vary based on item specifics, access, parking, stairs/floors, and on‑site conditions.

• Distance brackets (1–10, 11–20, 21–30 miles) and add‑ons (assembly, install, per‑floor from 3rd floor, haul‑away) are applied as listed on the site.

• Over 30 miles: pricing is “CALL for quote.”

• Haul‑away: priced per piece; no discount for multi‑piece haul‑away due to disposal fees.

• Additional fees may apply for rescheduling, no‑access/lockouts, excessive carries, elevator delays, or additional labor not disclosed at booking.

4) Scheduling, Arrival Windows & Access

• We provide an estimated arrival window and will communicate updates when possible.

• You are responsible for ensuring safe access (parking, gate/door codes, elevator reservations) and a clear path at the service address.

• If we cannot complete work due to access or safety issues, a trip charge may apply.

5) Customer Responsibilities

• Verify item dimensions, stairwells, doorways, hallways, and elevator capacity.

• Protect delicate flooring and remove obstacles/pets from work areas.

• Inform us of fragile items, pre‑existing damage, or unusual installation conditions in advance.

• Provide functional connections for installs (proper water supply/shutoffs, venting, grounded outlets). We do not modify plumbing, electrical, walls, or cabinetry.

6) Assembly & Installation Limitations

• Assembly covers standard manufacturer‑provided parts and instructions; specialty modifications or missing hardware may require additional time/fees.

• Laundry installs: standard water/electrical/vent hookups only; we do not run new lines, alter cabinetry, or install gas appliances.

• Wall anchoring/mounting, light electrical, or carpentry are not included unless explicitly stated in writing.

7) Property Protection & Damage

We take reasonable care to protect your property. Please report any concerns to the crew on site and to our office within 48 hours with photos. Our liability for damage, if any, is limited to repair or replacement cost of the affected area/item up to the amount paid for the service, and excludes pre‑existing conditions, ordinary wear, or consequential damages.

8) Cancellations & Rescheduling

You may cancel or reschedule by contacting us. We reserve the right to apply a reasonable cancellation or reschedule fee for same‑day changes, dispatch in progress, or repeated rescheduling that impacts our routing.

9) Payment Terms

Unless otherwise agreed in writing, payment is due upon completion of service. We accept the payment methods shown on our website or as communicated by dispatch. Past‑due balances may accrue late fees or collection costs as permitted by law.

10) Warranty & Disclaimers

Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not allow limited warranties, so these limitations may not apply to you.

11) Limitation of Liability

To the maximum extent allowed by law, All The Right Moves, its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages. Our total liability for any claim related to the services will not exceed the amount you paid for the applicable service.

12) Intellectual Property

All content on the website (text, graphics, logos, photos) is owned by or licensed to All The Right Moves and protected by law. You may not copy, distribute, or create derivative works without written permission.

13) User Content & Reviews

If you submit reviews, photos, or testimonials, you grant us a non‑exclusive, royalty‑free license to display and reproduce that content for marketing and operational purposes, subject to our Privacy Policy.

14) Prohibited Uses

You agree not to misuse the website or interfere with its operation, attempt unauthorized access, or use the site for fraudulent, illegal, or harmful activities.

15) Governing Law & Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of laws principles. You agree to resolve disputes in good faith; if unresolved, disputes may be brought in the state or federal courts located in North Carolina. You and we waive jury trial to the extent permitted by law.

16) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest version. Continued use of the website/services after changes means you accept the updated Terms.

17) Contact

Questions about these Terms may be sent to the Company & Contact information listed above.

Acknowledgment

By using our website and/or booking services, you acknowledge that you have read and agree to this Privacy Policy and these Terms of Use.